Shipping and Policies

What are Stampin' Up!'s shipping and handling charges?

• Flat $6.95 on product orders up to $69.50
• 10% on product orders over $69.50
• Expedited shipping:
  UPS 2nd Day Air is $20 additional (on top of costs above) per $500 product order.
  UPS Overnight is $40 additional per $500 product order.

How long does it take for my products to be delivered?

Orders are delivered by UPS, typically within 8 to 10 business days. I watch the UPS delivery site regularly and will notify you by email when I receive a firm ship date.

What types of payment do you accept?

Cash, Check, Money Order, Visa, Mastercard and Discover credit or debit cards.

Is my order subject to sales tax?

Yes. State laws require companies to collect sales tax from residents when shipping merchandise to states where the company has an established business presence. Customers are responsible for all applicable sales tax, and in some states, tax is required on the value of free hostess merchandise.

Is there a minimum order?

Orders may be placed for any amount.

When I order on-line, am I eligible for Stampin' Up!'s FREE hostess stamps and merchandise?

Beginning with a minimum product order of $150, you are entitled to all hostess benefits--referred to as Stampin' Rewards when ordering on-line.

When I tried to order a Stampin' Up! product on-line, I received a message that it's on back order. What are my options?

Back ordered items cannot be ordered using Stampin' Up!'s on-line shopping cart (it's a legal thing). As a demonstrator, I have a solution to get you in line to receive your product once it becomes available (as long as it hasn't been discontinued). Simply send me your order via email or call me with your order. I will place your order via our standard ordering system and your product will ship once it is back in stock.

What happens after I submit my order?

Upon payment, your order will be processed and shipped directly from Stampin' Up! (Riverton, Utah). I monitor the UPS site daily and will update you when I get a firm delivery date.

Can I order a gift certificate?

Absolutely! Simply email or call me and let me know the amount you would like it for. I will send it directly to the recipient for you!

Why would I want to order on-line through you?

I want your Stampin' Up! on-line shopping experience to be unique and informative. On-line ordering provides a seamless, one-step purchase of Stampin' Up!'s quality products, any time of day or night.

As your demonstrator and adviser, I'm here to help take the guesswork out of trying new products and ensure that you'll purchase the right products for your stamping projects. I respond to email promptly and am willing to help you with whatever you may need.

When you place an order, I'll contact you by email regarding your purchase and shipping date. I'll also make certain you learn about any special promotions and hostess benefit options through my blog updates, email updates, and email postcards.

Is my contact and payment information safe?

Neither Stampin' Up! nor I will ever share, sell, or rent individual personal information (your address, email, credit card information, etc.) with anyone without your advance permission or unless ordered by a court of law.

Are Stampin' Up! products guaranteed?

Stampin' Up! guarantees their products to be free from manufacturing defects for a period of 90 days after the shipping date. Missing items, incorrect shipments, and defective or damaged merchandise must be reported to us within 90 days of the shipping date to obtain a replacement. This guarantee does not cover merchandise damaged through accident or misuse. Any questions should be directed to jenniferjtalley@gmail.com.

How are exchanges and refunds handled? New, unused, unmounted merchandise may be exchanged at no charge within 90 days of the shipping date. The merchandise must be in the current catalog and in original shipping condition. Stamps that have been assembled cannot be exchanged. Sorry, we do not offer cash refunds. Should you need any assistance, please contact jenniferjtalley@gmail.com.

Stampin' Up!'s Notice of Cancellation:

You may CANCEL this transaction without any penalty or obligation, within THREE BUSINESS DAYS from the date of the transaction. If you cancel, any payments made by you under the contract or sale will be returned within TEN BUSINESS DAYS following receipt by the seller of your cancellation notice.

If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale, or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller's expense and risk.

If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your Notice of Cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for the performance of all obligations under the contract.

To cancel a transaction, mail or deliver a signed and dated copy of this Notice of Cancellation or any other written notice, or send a telegram, to the independent Stampin' Up! demonstrator (Jennifer Talley, 538 Via Sorrento, Morgan Hill, CA 95037) NOT LATER THAN MIDNIGHT of the third business day after the order date.